Experience: 0 to 2 Years
Location: Malappuram, Kerala
Job Type: Full Time
Work Mode: On-site
Interview Type: Walk-in Interview
Notice Period: Immediate Joiners Preferred
Job Description
We are looking for a friendly and customer-focused Customer Support Executive to join our team in Malappuram. The candidate will be responsible for handling customer enquiries, resolving complaints, providing product or service information, and ensuring a positive customer experience.
Key Responsibilities
- Handle customer enquiries through phone, email, chat, and walk-in interactions.
- Understand customer concerns and provide appropriate solutions.
- Resolve customer complaints professionally and efficiently.
- Provide accurate information about products, services, and processes.
- Follow up with customers to ensure their issues are resolved.
- Maintain records of customer interactions and service requests.
- Escalate complex issues to the appropriate department when required.
- Coordinate with internal teams to resolve customer-related issues.
- Assist customers with orders, payments, appointments, or service requests.
- Collect customer feedback and share it with the relevant teams.
- Maintain a high level of customer satisfaction.
- Prepare basic customer support reports when required.
Mandatory Skills
- Excellent verbal and written communication skills.
- Good listening and problem-solving abilities.
- Strong customer-service orientation.
- Ability to handle customers professionally.
- Good patience and interpersonal skills.
- Basic knowledge of MS Office / Google Workspace.
- Good follow-up and time-management skills.
- Ability to work independently and as part of a team.
Good to Have Skills
- Previous experience in Customer Support / Customer Service.
- Experience handling phone calls, emails, and chat support.
- Knowledge of CRM or customer-support software.
- Basic knowledge of ticketing systems.
- Experience handling walk-in customers.
- Familiarity with sales and service processes.
- Knowledge of Malayalam and English is an advantage.
Ideal Candidate Profile
A friendly, patient, and customer-oriented Customer Support Executive with excellent communication and problem-solving skills. The ideal candidate should be comfortable handling customer enquiries, resolving issues, coordinating with internal teams, and maintaining a positive customer experience.
Role: Customer Support Executive
Industry Type: IT Services / Customer Service / Retail
Department: Customer Support / Operations
Employment Type: Full Time
Role Category: Customer Service / Support